Software Support and Maintenance Services
We at CodeStore are committed to ensuring the smooth operations of our clients through comprehensive and reliable support and maintenance services. Our support and maintenance services include bug-fixing, minor application changes, and adding new features.
We are always accessible to provide prompt resolution of software bugs to ensure the seamless operation of the system. Through our quick response time and flexible engagement models, we ensure that a single issue is not causing any trouble to you. In addition, we follow a standard process for the resolution of any bug in the live application:
Root Cause Analysis
Analysis of the root cause of the bug to determine the best solution.
Development of a fix for the identified bug.
Thorough testing of the fix to ensure it resolves the bug and does not introduce any new issues.
Deployment of the bug fix to the live software system
Verification of the bug fix to resolve it successfully.
Documentation of the bug fix for future reference and maintenance.
Changes in existing features:
Our software maintenance and support services also include changes in the existing features of an application. We follow a standard process to accommodate any change request from our clients.
Thoroughly analyze the feature change request to understand the client’s requirements.
We then assess the impact of the requested feature change on the existing software system.
We develop a detailed plan for the requested feature change.
Design and Development
We create UI and adjust the existing feature accordingly.
Implementation of the requested feature change in the software system.
Thorough testing of the implemented feature change to ensure it meets the client’s requirements.
Deployment of the updated software system with the requested feature change.
New Feature/ Module Development:
We also build new features/ modules of an existing application to keep the system updated according to the market’s changing requirements. We follow a standard process for accommodating such work requests.
Thoroughly analyze the new module requirements to understand the client’s needs.
Development of a detailed plan for the new module
Build the new module as per the given specification
Integration of the new module into the existing software system.
Thorough testing of the new module to ensure it meets the client’s requirements and does not introduce any further issues.
Deployment of the updated software system with the new module.
Documentation of the new module for future reference and maintenance.
We thoroughly analyze the software to identify performance bottlenecks; do resource optimization of system resources such as memory, disk space, and network bandwidth to improve performance; optimize the code to reduce processing time and improve system speed; optimize database queries and indexing to improve database performance; optimize server configurations to ensure the software system runs smoothly on different hardware platform; optimize network configurations to reduce latency and improve network performance.